Shipping & Returns
Shipping Policy:
We ship worldwide to most countries. Orders are processed within 10 business days of confirmation.
| Region | Estimated Delivery | Cost |
|---|---|---|
| Hong Kong | 2-3 business days | Free |
| Asia-Pacific | 5-10 business days | Free |
| Europe | 7-14 business days | Free |
| North America | 7-14 business days | Free |
| Rest of World | 10-20 business days | Free |
Pre-Orders:
For Pre-Orders, shipping will commence within 30 business days after the pre-order period closes. You will receive a tracking number once your order has been dispatched.
Returns Policy:
We accept returns of unworn, undamaged watches within 14 days of delivery. Products must be returned in their original packaging, including all accessories and warranty cards.
Return Process:
-
Contact us at sales@tektora-watches.com to initiate a return
-
Include your order number and reason for return
-
Package the watch securely in its original packaging
-
Ship the return to the address provided
Return shipping costs are the responsibility of the buyer, unless the product is defective or the return is due to our error.
Refunds are processed within 5 business days of receiving and inspecting the returned product.